Practice Policy

Confidentiality and Data Protection

Practice ICO no. z8454623

What are health records?

Your health records contain information about your healthcare. They are made by doctors, Orthodontists, nurses or other health professionals and can include:

  • Details about you, for example your date of birth, address, next of kin, gender, language, ethnicity, any disabilities you have
  • Hand-written clinical notes
  • Letters to and from other health professionals
  • Laboratory reports
  • imaging scans such as X-rays
  • Printouts from monitoring equipment
  • Photographs
  • Tape recordings of telephone conversations

Can I access my health records?

Yes. If you would like to see your health records you can ask the clinician who is treating you, or another member of staff. Alternatively, if you would like a copy of your health records please contact:

Croydon Orthodontics, 2 Blunt Road, South Croydon, Surrey, CR2 7PA

Is there a charge?

You can get copies of any of your records which are held either on computer or in paper format; however, there will be a small administrative charge for this and you will be advised of the cost when you make your enquiry.

Under the Data Protection Act 1998, we are required to keep your health records safe and confidential. Every member of staff working for, or with the NHS, has a duty to keep any information that they come across completely confidential.

Apart from clinical and administrative staff involved with your treatment, we will only share information that other health care professionals involved in your care need to know about. These may include your GP, dentist, health visitor or community nurse. We will not share information if you ask us not to but we may wish to discuss with you how this might affect your care.

By law we may also sometimes have to provide the information to other agencies, for example when a formal court order has been issued or when we encounter infectious diseases which may be a risk to others.

Violence and aggression in the workplace

What is violence?

Violence and aggression at work is defined by the Health and Safety Executive as any incident in which an employee is abused, threatened or assaulted by a member of the public, colleague, service user or their family in circumstances arising out of the course of their employment. This may include; verbal abuse, threatening behaviour, serious or persistent harassment and physical assault. Violence and aggression will not be tolerated and reasonable appropriate actions will be taken to prevent such situations occurring.

Child protection and Vulnerable adult policy

Croydon Orthodontics has a duty of care to safeguard all children and vulnerable adults involved in Croydon Orthodontics from harm. All children have a right to protection, and the needs of disabled children and others who may be particularly vulnerable must be taken into account. Croydon Orthodontics will ensure the safety and protection of all children involved through adherence to the Child Protection guidelines.

Our policy

Policy Aims:

The aim of the Child Protection Policy is to promote good practice:
  • providing children and young people with appropriate safety and protection whilst in the care of Croydon Orthodontics

All personnel are encouraged to demonstrate exemplary behaviour in order to promote childrens welfare and reduce the likelihood of allegations being made.

If you would like further details about our practice policies and standards, please speak to our Practice Manager.

Patient Accessibility

This practice policy implements the requirements of NHS England's 'Accessible Information Standard' to ensure that patients and their carers obtain information in a way that they can understand and receive communication support (for example, interpreters, signers) when they have identified this as necessary.

Our policy

Disability Access

Wheelchair Access:

We have a portable ramp available at the practice for wheelchair users.

Disabled Parking:

South Croydon station is a few yards from the practice, and has a large carpark with disabled spaces available. Parking is free for disabled customers displaying a valid International Blue Badge.

Phone Recording:

Patients should be aware that the Practice record telephone calls for the follow reasons

  • Provide evidence of a verbal transaction
  • Ensure that a business complies with regulatory procedures
  • To Assist with the continual development of out services and help exceed quality standards or targets are being achieved
  • Prevent or detect crime to investigate the unauthorised use of a telecom system
  • Secure the effective operation of the telecom system

Complaints Procedure:

If you wish to make a complaint about any of our services, please speak to a member of our staff directly or alternatively you can email us or give us a call on 020 8681 7638. Please see our policy on how we handle complaints.

Click below to read our following policies:
Data Protection and Information Security Policy
Data security policy
Record Management Policy
Record Retention

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