QUALIFICATIONS – As well as O’Level’s achieved (back in the day!) I have undertaken numerous training courses throughout my time at the practice, including ethical sales and marketing, treatment coordinator courses, Equality and Diversity, Safeguarding Vulnerable Adults and Children.
I also have qualifications in therapeutic counseling skills Levels 2, 3 and level 4 diploma in therapeutic counseling.
My favourite part of working in this industry, and particularly my role as Treatment Coordinator, is building good relationships with the patient’s and/or parents, listening to their concerns and helping them make the right decisions to improve their self-esteem and to build their self-confidence.
The one thing I would tell every patient is that the investment they make in Orthodontics, whether it’s a child or an adult, can help improve their confidence and self-esteem (as above).